Privacy Policy

Last updated December 09, 2025

This Privacy Policy explains the principles under which Memberchip Inc. (hereinafter referred to as “We,” “Us,” or “Our”) manages your Personal Information that we collect, use, store, and protect when you use our mobile application and related services (“Service”).

By accessing our Site or our Service, you accept and agree to the practices described in this Privacy Policy.

SUMMARY OF KEY POINTS

This summary outlines the most crucial aspects of our Privacy Policy. For detailed information, please refer to the corresponding numbered sections below.

  • We collect only the information necessary to provide our services, such as account details, club management data, user profile information, and technical logs.
  • We do not sell personal data to third parties. Data is only shared with our service providers essential for app functioning.
  • Our service is intended for users 18 years of age or older, and we do not knowingly collect data from minors.
  • We use industry-standard measures to protect your information, but no security system is 100% guaranteed.
  • You have rights regarding your data, including the ability to access, correct, or delete your personal information via profile settings or by contacting us.
  • We may update this Privacy Policy from time to time and will notify you of significant changes.

1. INFORMATION WE COLLECT

1.1. Information Provided by Users

We collect information you provide when creating or updating your account, using our Services. This information may include:

  • Name
  • Email address
  • Phone number
  • Profile photo
  • Links to the social media profiles.

Business owners using Memberchip may provide business-related information necessary to publish their profile and offer services through the platform (such as business details, descriptions of services, pricing, and schedules).

Payment information is processed securely by third-party providers and is not stored on our servers. We do not collect any sensitive personal information.

1.2. Automatically Collected Information

We automatically gather information about your Service usage for analysis and to ensure stable operation:

  • Technical Data: IP address, device type, operating system, language settings, and access times.
  • Usage and Analytics Data: Information about your activities within the Service, pages visited, features used, as well as crash and error reports.

This helps us maintain security, troubleshoot issues, and improve the platform. We may use cookies, web beacons, and similar tracking technologies (including mobile SDKs and local storage) to collect this information and improve your experience.

2. HOW WE USE AND SHARE PERSONAL INFORMATION

We process personal information for the following purposes:

  • Creating and managing user accounts
  • Providing access to memberships via QR codes
  • Enabling business owners to publish and manage their profiles
  • Ensuring proper functioning, security, and integrity of the platform
  • Analyzing usage patterns to improve the Services
  • Sending push notifications and, in the future, email marketing (with your consent where required)
  • Compliance with applicable laws and requirements

2.1. Sharing Information with Third Parties

We may share personal information in limited situations, exclusively when necessary to provide our services or as required by law. We do not use or sell personal data for profiling or advertising outside Memberchip.

We share your information with the following categories of third parties:

  • Service Providers (Sub-processors): We engage third-party service providers, such as analytics providers, crash reporting tools, infrastructure hosts, authentication, and payment processors, who process information strictly on our behalf and under binding data protection laws. For payment processing, we specifically use Stripe, which has its own privacy policy and terms that govern how it handles your payment information.
  • Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of Memberchip, or in negotiations related to these, where Personal Information may be among the assets transferred.
  • Legal Obligations: When required to comply with laws, regulations, or legal processes, or to protect our rights, property, or safety, and that of our users and the public.

2.2. Third-Party Websites and Links

Our Services may include links to third-party websites. We are not responsible for the privacy practices or content of these external websites. We encourage you to read their privacy policies before providing any personal information.

3. DATA RETENTION

We retain your Personal Information only for as long as necessary to fulfill the purposes for which we collected it, including for the purpose of satisfying any legal, accounting, or reporting requirements.

The criteria used to determine our retention periods include:

Duration of Relationship: We keep data for as long as your account remains active and for a commercially reasonable period thereafter, allowing you to reactivate your account or resolve administrative matters.

Legal Compliance: We retain data necessary to comply with legal obligations or for evidence in pending disputes.

Purpose Fulfillment: Once the specific purpose for processing has been fulfilled, we will either delete or anonymize your Personal Information, or, if deletion is not possible, we will securely isolate the data from any further processing.

4. HOW WE PROTECT INFORMATION

We implement security measures designed to protect your information from unauthorized access. We further protect your information from potential security breaches by implementing certain technological security measures including encryption, firewalls and secure socket layer technology, as well as the use of secure cloud storage infrastructure. However, despite our efforts to secure your information, no electronic transmission over the Internet or data storage technology can be guaranteed to be 100% secure. Therefore, we cannot guarantee the absolute security of your Personal Information. By using our Service, you acknowledge and agree that you transmit Personal Information to and from the Service at your own risk.

5. YOUR PRIVACY RIGHTS

As a user, you have the right to access and control your Personal Information. Depending on your jurisdiction, you may possess the following rights:

  • Access and Correction: Ability to view and modify your data directly within your profile settings.
  • Right to Deletion: Right to request the deletion of your Personal Information.
  • Data Portability (US residents only): If you are a resident of a US state with applicable privacy laws (such as California) you may request to receive your data in a structured, commonly used format, in accordance with the California Consumer Privacy Act (CCPA/CPRA).
  • Opt-Out of Targeting (US residents only): If you are a resident of a US state with applicable privacy laws (such as California), you may opt out of the sale or sharing of your Personal Information for targeted advertising purposes. We honor the Global Privacy Control (GPC) signal as a valid request to exercise this right.
  • Non-Discrimination: We will not discriminate against you for exercising your privacy rights.

California Shine the Light Law: Under California Civil Code Section 1798.83, California residents who provide personal information in obtaining products or services for personal, family, or household use are entitled to request and obtain from us once a calendar year information about the customer information we shared, if any, with other businesses for their own direct marketing uses. As noted above, Memberchip does not share your personal information with third parties for their direct marketing purposes.

To exercise these rights that are not available through your profile settings, please contact us using the contact information below.

6. INFORMATION FROM MINORS

The Services are intended for users 18+.

We do not knowingly solicit data from or market to children under 18 years of age. If we learn that Personal Information from users less than 18 years of age has been collected without verifiable parental consent, we will take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please notify us immediately using the contact information provided in this Policy.

7. UPDATES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically. We will always notify you of changes by posting the new Policy on this page and updating the "Last updated" date at the top of the document.

For material changes (changes that significantly affect your rights or the data we process), we will provide you with additional notice, such as through a prominent notice on our website, in the application, or by sending you an email notification. Your continued use of the Service after such notice constitutes your acceptance of the updated terms.

8. CONTACT US

If you have any questions or concerns regarding this Privacy Policy, or if you wish to exercise your rights, please contact us:

Memberchip, Inc.

Address: 2810 N Church St
PMB 812162
Wilmington, Delaware 19802-4447 US

Email: support@memberchip.io